FAQs

Find answers to all your most Frequently Asked Questions here!

Starting with our all-inclusive admission ticket which covers rides, shows and attractions, we are sure you’ll have quite the tale to tell here at Story Land. With that in mind, should you have any questions or concerns about our story as a park, please read below for additional information so that you can make the most of your day. 

Moo Lagoon is Story Land’s all-new farm-themed water play area! The new thematic area is complete with a multi-level sprayground featuring a dumping bucket, interactive water features, a zero-depth spray zone and five water slides plus an additional triple slide tower offering three unique body water slides, a brand-new bathhouse, a new retail stand, the Stock Yard and a newly updated food location, Barn Yard Pizza. 

Yes! Moo Lagoon is free to access for all guests at Story Land.

Yes, you are permitted one bag per guest so long it doesn’t exceed 15”x15”x15”, and one soft-sided cooler per guest, so long it doesn’t exceed 12”x12”x12”. Exceptions will be made for bags carrying childcare supplies and medical supplies. All bags and coolers must remain with you at all times, storage is not available. For 2023 Story Land is enhancing our security standards and all bags, coolers and stroller/wagons will go through a security screen. To reduce wait times into the park, we ask you bring only necessary items and review our Know Before You Go page for the best possible experience.

The Military discount is available to active duty and veteran status personnel with a military ID, their spouse, and any immediate children under 18. This special discount is available for online purchase, and military status will be verified through Sheer ID, a third party website during the checkout process. Military Tickets can also be purchased at gate for $10 off gate price admission.

Please visit our Season Pass page for related FAQs. Season Passes.

Here at Story Land, we encourage everyone from one to 100 to come and enjoy our land -- a place where everyone’s favorite fairy tales come to life. However, in general, Story Land’s main attractions and rides are aimed at children between the ages of 2 and 12. 

Because there are inherent risks in or on rides and attractions, please participate responsibly. Riders of all ages must properly use all ride safety equipment. Guests with body features (including height, weight, and muscle control) that may prevent safety restraints from operating as designed may be denied access to specific rides. Failure to follow rules could result in injury. Participation Guidelines for all guests are posted at each ride. If you have questions please speak with an attendant prior to waiting in line. We reserve the right to deny access to anyone who fails to comply with established guidelines, or exhibits impairment. Children less than 48 inches tall must be accompanied by a responsible guest on all rides. Riders must be 36” tall to ride the Flying Fish, Polar Coaster, Crazy Barn, Dr. Geyser’s Raft Ride, and Bamboo Chutes. Riders must be 42” tall to ride Roar-O-Saurus. We encourage parents and guardians to join children on all rides, to help ensure that everyone participates safely.

We strongly recommend that Minors (under age 18) be accompanied by an adult. Park does not assume responsibility or liability for unattended minors.

No, our youngest guests two and under do not need a ticket or reservation to visit the park. They are warmly welcomed to our story! The look of wonder in their eyes when they see Story Land for the first time is priceless, and we strive to keep it that way. 

Your original confirmation email has all the details, with the subject "Story Land Tickets". Try searching for these in your inbox! Also be sure to check your junk/spam folder.

Yes, Pet Kennels are available for use FREE of charge on a first come, first served basis. Reservations are not available for Pet Kennels. They may be found next to the train depot in the north end of our main parking lot. We have 26 kennels (16 square feet with roofs) with individual pad locks to ensure the safety of your pet. Water bowls are available for use but we recommend bringing the items your pet needs to be comfortable. To check-in your pet, visit the kennels, pick the one you would like and visit Yum Yum Junction (simply ring the doorbell) where you will be given your code. Please remember our kennels are self-service, owners are responsible for the wellbeing of their pets.

Yes. If you believe you may have left an item at the park, please send us an email via the Contact Us page with a description of the item, date you visited, and the last known location of the item and we will contact you if it has been turned in.

For the best savings and for ease of entry, we strongly advise all guests to purchase their tickets via our website ahead of time. Guests who purchase tickets in advance (Date-Specific or Any Day) will not be turned away at the gate (provided dated-ticket matches arrival date). Tickets are $74.99 at gate and are $39.99-$59.99 online. 

Of course! Please stop at the Exit for a hand stamp on your way out to re-enter as often as you’d like on the day of your visit.

Our tickets are non-refundable. For the most flexibility, please purchase an Any Day/undated ticket option!

As food supplies vary, we do not have specific dietary/allergen information available online. Dietary information (allergies, gluten, etc) can be received upon request at individual dining locations once in the park. If someone in your party has specific dietary needs, you're welcome to bring food into the park provided it is in a soft cooler that does not to exceed 12”x12”x12”. Hard-sided coolers are not allowed into Story Land.

Dated tickets to Story Land are non-refundable but can be modified* to a date within the same price point. If you wish to visit on a date that is unavailable in your Order Lookup area, you can bring your ticket to Story Land on the date you’d like to attend (in the same season) and pay the difference between your ticket price and the gate price. 

Living Shores Aquarium is a separate gate and requires separate admission to visit. Story Land tickets do not transfer to Living Shores. Story Land Season Passes are not valid for admission to Living Shores, with the exception of the Platinum Season Pass, which admits the passholder only to Living Shores. Living Shores tickets cannot be used at Story Land. You can add Living Shores to your visit with a Story Land + Living Shores Combo Ticket!

Get Tickets to Living Shores

We can scan them right from your phone! Open your tickets via your email or save them to your phone. Need help finding your tickets? Contact Us.

Guests are welcome to bring outside food and non-alcoholic beverage items into the park, provided they are in a soft cooler that does not to exceed 12”x12”x12”. Hard-sided coolers are not allowed into Story Land. Alcohol and glass containers are not permitted in the park. All coolers must remain with the guest at all time, storage is not available. When picnicking outside our gates please note that glass containers, alcohol, and all types of grills are prohibited.

To download your digital photo(s) visit myfunmoments.com/storyland and enter your wristband number, season pass barcode number or the number on your single purchase receipt. Digital photos can take up to 24 hours before they are available for download. If you need further assistance, contact nxthelp@venuplus.com.

We do not require reservations! Season Passholders can visit any day their pass is valid, and undated tickets can be used any day through their expiration date. You're welcome to purchase upon arrival as well, although prices are higher at gate. Tickets purchased through AAA (triple A) or another third-party platform also do not require a reservation.

Yes, you can, and we encourage you to do so in order to make your travels through our many colorful park areas as comfortable as possible! Stroller rentals are also available, learn more here. All bags, coolers and stroller/wagons will go through a security screening. To reduce wait times into the park, we ask you bring only necessary items and review our Know Before You Go page for the best possible experience.

All unused day tickets from past seasons have expired and can no longer be used. To visit Story Land in 2026, please purchase new tickets or get a Season Pass for unlimited fun today!

2026 Gold & Platinum Season Passholders get FREE Preferred Parking at Story Land. Not a passholder? Upgrade today for this new perk, or get Preferred Parking for just $10 - $15 upon arrival to the park. The Preferred Parking Lots are highlighted on the displayed map here. All visitors can continue to take advantage of free parking at Story Land, located across the street from the park on a first come first serve basis. This lot fills up quickly, we recommend arriving early. All guests parking in our general parking lot are encouraged to use our safety tunnel to cross Rt. 16. 

To ensure the comfort and safety of our guests and team members, Moo Lagoon Water Play Area and Splash Battle will not operate when the air temperature is 60°F or below.

Blackout dates are days in which BRONZE Season Passholders cannot visit the park with their Season Pass. The 2026 blackout dates are all Saturdays in the 2026 Season, and weekends after 9/13/26. Blackout dates apply to all 2026 Bronze level passholders ONLY.

Story Land is open rain or shine! For your safety, some rides and attractions may temporarily close due to lightning in the area or heavy rain. If park operations are affected for at least a half hour, guests may receive tickets to return another day at Guest Services. Rain checks are valid only for the current season, and rain check tickets are not provided at the end of the day. We do not refund admission dollars. In the event of severe weather, Story Land may enact a full or early closure on affected operating days.

Visit the park in the Final 3 hours of the day, FREE! You can enter the park after 2pm free on days we close at 5pm and 3pm on days we close at 6pm, the day before your full-day visit. Dated Tickets, Any Day Tickets, Bundle Tickets, Discounted tickets (Senior or Military) all combine with this program. Final 3 Program is not offered during Happy Hauntings.

Stay in the Loop

Subscribe to our newsletter to be the first to know about park news, offers, and events.